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FAQ
What are EarthRemit's operating hours?

Business Hours:

Monday to Friday 10:00am – 7:00pm

Closed on Saturdays, Sundays, and Public Holidays

What do I need to prepare to make a remittance?

Documents Required for Individual Remittances:

(Regardless of the amount, the following information is required.)


Identification Documents:

1) Remitter's Identity Document

2) Remitter's Address Proof (*within the past three months)

3) Recipient's Identity Document

4) Recipient's Address Proof (*within the past three months)


Proof of Address Documents: (Must be the recipient's address)

1) Utility bill, tax bill, bank statement, credit card statement. (Chinese users may provide: credit card statement, residence permit, driver's license, etc.)

2) Bill issued within the past three months.

3) The bill must clearly display the user's name, address, date of issue, and issuing institution.


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Documents Required for Company Remittances:

(The following documents are required for all remittances, regardless of the amount)


1) Certificate of Incorporation

2) Business Registration Certificate

3) Annual Return (NAR1), Incorporation Form (NC1), Certificate of Authority (issued within the past 6 months)

4) Identification and address proof of all directors

5) Recipient's Identification

6) Recipient's Residential Address Proof (*within the past 3 months)

How to check the exchange rate?

Company phone number: 23302680

What payment methods are accepted?

We currently only accept cash payments.

Address: A2, G/F, Carnarvon Mansion, 8E Carnarvon Road, Tsim Sha Tsui

When will the exchange rate change?

We usually update the exchange rate at 12:00 noon, but as market prices fluctuate, we may make corresponding adjustments at other times.

After placing a remittance order on EarthRemit, when will the recipient receive the funds?

After receiving the Hong Kong Dollar cash, we will complete the remittance order as soon as possible, generally within the same day.

*If the order is not completed on the same day, the customer can choose to withdraw the cash or reserve it for remittance the next day.